SHIPPING AND RETURNS
All in stock items ship within 2 business days. Time in transit is anywhere from 2 to 10 business days. Atoll Board Company prides our self on getting you your purchase fast. Because of our multiple fulfillment centers located strategically across the continental US it is not uncommon for our customers to have their board on the water in 3 days or less. Once your purchase has shipped Atoll will provide you with a tracking number via email.
SHIPPING DAMAGE & CLAIMS
- Upon delivery, inspect the box and contents for any signs of damage in front of the driver. If you find significant damage to the contents, you have the right to refuse the shipment. In this instance please write “Refused due to damage.” The shipment will be returned to us and, upon receipt of the damaged shipment, we will issue a replacement shipment.
- If the damage is minor and repairable you may choose to accept the shipment but you must write a description of the damage on the delivery receipt. In this instance, please email photos of the damage and the shipping box to CustomerService@AtollBoards.com within 48 hours of accepting the delivery. Please keep the packaging and shipping box in the event we need to ship the board back to us. We will work with you until you are 100% satisfied with the outcome.
- If the driver is unwilling or unable to wait for you to inspect the shipment in their presence, please note this on the delivery receipt “Driver would not wait for the contents to be inspected, possible concealed damage.” If there is any damage to the shipping box at all, please also note this on the delivery receipt.
If the shipment is signed for without any notation of damage to the contents or box, and concealed damage is discovered after unpacking and inspecting the goods further, please email pictures of the damage to CustomerService@AtollBoards.com within 48 hours of signing for the shipment. We will not be able to file a claim, however, we will work with you until you are 100% satisfied with the outcome.
We want our customers to shop with confidence, and every board and Atoll product is backed by our 60 day return policy, and a 30 Day return policy on all 3rd party non-Atoll products. If you are unsatisfied for any reason, return it no questions asked and return your board or other item for an exchange or full refund (minus return shipping fees). The customer is responsible for the return shipping cost (if applicable). All items are subject to a 15% restocking fee within the 60 days of the purchasing date depending on their condition when returned.
Please note these terms when returning an order:
- We will refund the full purchase price of the order minus total shipping charges, restocking fee if applied and cost of any missing parts.
- Refunds will only be made in the same form as the original payment within 15 days of our receipt of a return.
- Please use a shipping method that is traceable.
- Email tracking number and invoice number to firstname.lastname@example.org
Send All Returns to:
Attn: Atoll Board Co.
9121 Atlanta Ave Suite #213
Huntington Beach, CA 92646